"Busy Bears Nursery works in Partnership with our parents/carers to provide the best start."
Enquiry to Start date
At Busy Bears Nursery we are happy to provide parents / carers with a showaround of the setting, once you are happy one of our management team will provide you with settling in dates. Your first
visits will be for your
child to get to know
their key person and
explore the room and meet their new friends, this is when you will complete your child's
permission slips, emergency contacts and much more. The second visit will be for you to drop them to nursery for a one hour period so that they get use to being left and can build up the trust that you will return for them after they've enjoyed some time with their key person. Your key person will lead your settling in sessions and if your child needs more they will discuss this and arrange this with you.
Personal mobile phones, cameras and video recording equipment (including smart watches) cannot be used within the setting, we ask all parents not to bring mobile phones into the setting when dropping or collecting children.
Notifying us of Absence
If your child is going to be
absent from nursery we
ask you to email or call the
setting no later than
10.00am why your child will
be absent and when you
think they will return.Your
child's attendance will be
recorded on your child's
record on our data base for monitoring purposes.
If you're unable to collect
If the person collecting is new to us we will ask that you email over a picture plus their name address and contact numbers and we will add
these to our system it's important that you send this information over as they will not be able to gain entry into the setting and your child will not be released into their care.
Illness and Exclusion
If your child becomes ill in our care we will call you to let you know, we will care for your child until you arrive to collect. If your child has an illness that may be contagious the following will apply;
For sickness - We will contact you following 1 bout of sickness.
For diarrhoea - We will contact you following 3 bouts of diarrhoea
we follow the Health Protection agency guidance for exclusion periods.
Busy Bears Nursery will only administer prescribed medication . You
child will be allowed back into nursery once they have been on the medication for 48 hours. You will be required to complete a
medication form on arrival. Medication will be administered for the duration detailed on the prescription label calculated from date medication was dispensed. Busy Bears Nursery will administer one dose if the medication is three times a day and two doses if the medication is four times a day.
If your child develops a temperature over of 38c or above we will contact you for permission to administer calpol, we require you to then collect your child from nursery within 1 hour.
Busy Bears Nursery will complete a Health Care Plan with you during
will be completed during
your first visit to find out
everything about your
child's allergens and
allergy symptoms so that
we can minimise the risk
of exposure and
treatment to apply should they have a reaction in our care.
The staff at Busy Bears Nursery are unable to let you in before your session time starts so if you arrive early please wait to be let in to the setting.
If you are running late please telephone the nursery and let us know, we will wait with your child until your safe arrival. If you are persistently late, twice or more you will be charged a £40 late fee.
Contacting us out of hours
The most reliable form of communication out of hours is email us, Facebook and telephone is not a reliable method of out of hours. Our emails aren't monitored however they are checked periodically, if you have an emergency or safeguarding concern we would always advise to contact the police.
Charges for snacks and meals
Snacks and meals are included in our full day care price however they are charged separately for funding only sessions.
Bookings and cancellations
Staffing rota's are set in advance therefore we require 7 days notice to book or cancel extra sessions wherever possible. Set monthly bookings cannot be cancelled.
Complaints, comments and suggestions
In the first instance we ask all parents to raise any concerns with their key person who will attempt to resolve matters immediately for you. If you feel that there is no improvement we ask parents to escalate concerns to one of our management team who will endeavour to resolve matters immediately for you. If you feel that again there are still no improvements we ask you to put your concerns in writing to our Director Rita who will contact you immediately to establish more information and will resolve matters for you. If you are still unsatisfied then we encourage our parents to contact ofsted to raise your concerns;
Tel: 0300 123 1231
Or you can write to Ofsted:
Manchester M1 2WD
Safeguarding the Children
If we are concerned about something your child has shared with us, we will in the first instance speak to you to establish more information, if we feel that this would put your child at risk we would share our concerns following the procedures outlined on the BSCB (Birmingham Safeguarding Childrens Board).